FAQ

Your security comes first. Moon blue uses bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We follow strict financial regulations in GB and complete regular audits. Funds are insured against unauthorised access, so you can trade with confidence.

Not at all! Moon blue is made with beginners in mind:

• Step-by-step guides and round-the-clock support
• Demo account to practise with virtual funds
• Automated tools that handle the heavy lifting for you
• Start small (from as little as 250) and learn as you trade!

Withdrawals to bank cards are processed within 1-3 business days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Processing times can vary depending on your bank and verification status.

We generate revenue from premium features and volume-based partnerships with exchanges, not user fees. There are no hidden charges - you always see the exact transaction amount before you confirm.

Yes! Moon blue is available in most countries worldwide (98+ and growing). Just choose your country during registration to confirm availability and view local payment options. We follow all applicable local regulations to help keep your trading safe and legal.

We make crypto investing simple for beginners! Moon blue offers:

1. AI-powered recommendations - Receive personalised coin suggestions tailored to your risk level
2. Ready-made portfolios - Pre-selected bundles (e.g. "Starter Pack", "DeFi Bundle")
3. Live market signals - Real-time buy/sell alerts for leading cryptocurrencies

Plus, our interactive tutorial helps you learn while you invest!

24/7 support is available via live chat and email at {email}. For urgent issues, the average response time is under 15 minutes.

Yes, cryptocurrency is legal in most jurisdictions, and Moon blue operates in full compliance with applicable local regulations. Here’s what you should know:

1. Licensed Service
   • Registered with [FinCEN, FCA and CySEC]
   • Regular audits conducted by independent firms
2. Country-Specific Rules
   • Automatic geo-compliance: Our platform adapts to the laws in your country
   • KYC verification required where mandated
3. Your Funds Are Safeguarded
   • You can easily fund your account using:
   • 95% of assets kept in offline (cold) storage

Please check our Compliance page for your country’s status, or contact support for more details.

You can easily fund your account using:

1. Traditional Payments
   • Visa/Mastercard (2.9% fee)
   • Bank transfers (SEPA, SWIFT – 0% fee)
   • PayPal (instant processing)
2. Crypto Deposits
   • Direct crypto transfers (BTC, ETH, USDT - 0% fees)
   • QR code scanning for mobile wallets

Deposits arrive within 10 minutes! View all options in your account dashboard.